Thank you for shopping at AutoArtLab! Every item we produce is custom made-to-order specifically for you. Because of the print-on-demand nature of our products, we do not keep items in stock, and all sales are generally final. However, we are fully committed to ensuring you are 100% satisfied with your purchase if something goes wrong.

1. Damaged, Defective, or Incorrect Items (Guaranteed Replacement/Refund)

If your item arrives damaged, defective, misprinted, or if you receive the wrong product, we’ve got you covered! We will happily replace the item or offer a full refund at no extra cost to you, and you do not need to return the item.

How to Request a Replacement/Refund: • Contact us within 30 days of receiving your delivery at info@autoartlab.com. • Include your Order Number (e.g., #1001) in the subject line. • Provide a brief description of the issue and attach clear photos showing:

• The damaged or defective area of the item.
  
• The entire item (showing the print and placement).
  
• The shipping label on the package.
  

Once verified by our team, we will process a free replacement order or issue a full refund to your original payment method within 2–5 business days.

2. Buyer’s Remorse, Wrong Size, or Incorrect Address

Because each item is custom printed upon order placement, we cannot offer returns, exchanges, or refunds for: • Buyer’s Remorse: Changing your mind after the order has been produced or shipped. • Wrong Size Selected: Ordering the incorrect size or color. Please consult our Size Guides on product pages before completing your purchase. • Incorrect Shipping Address: Packages delivered to an incorrectly provided address or marked as unclaimed by the carrier.

*Note: If you made a sizing mistake, please contact us at info@autoartlab.com. While we cannot issue a free refund, we are happy to offer you a discounted replacement order to ensure you get the perfect fit!

3. Order Cancellations

Because our printing process begins shortly after an order is placed, cancellations or modifications are only permitted within 2 hours of placing your order.

To cancel or modify an order, please email us immediately at info@autoartlab.com with your order details. Once an order enters production, it can no longer be canceled or changed.

4. Lost or Stolen Packages

If your tracking information indicates that your package was delivered, but you have not received it: • Check around your property, with family members, or neighbors. • Contact your local postal carrier or delivery service with your tracking number.

If your package is lost in transit (tracking shows no movement for over 15 business days), please reach out to us at info@autoartlab.com, so we can investigate and arrange a replacement for you.

5. Contact Us

If you have any questions or need assistance with your order, please reach out to our customer support team:

• Email: info@autoartlab.com

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)